Terms & Conditions

Ordering

We aim to keep all items in stock, however there may be times when products become out of stock - we will contact you as soon as possible to inform you of this, offering a suitable alternative or refund.  If you change your mind about your order please contact us immediately. If you would prefer to find out if all items from your order are in stock before ordering please use the Contact Us form and we will get back to you straight away.

Payment

We accept payments via Paypal, you can pay with all major credit cards without the need for a Paypal account.

Delivery

We aim to dispatch your order within 24 hours of receiving cleared payment. We have a Royal Mail business collection every day (Monday to Friday) excluding Public Holidays.

Delivery timescales will vary depending on the service that you have selected. Unless you have emailed and requested Express Delivery prior to placing your order we cannot guarantee delivery dates.

Currently we can only deliver to UK delivery addresses.

Returns & Refunds

If you are disatisfied for any reason you are entitled to return any item for a refund, within 7 days of receipt.

Please contact us before returning any item.

All good must be returned to us in the same condition that they were received - ie. all packaging & labels intact.

We will refund your payment once we receive the returned goods.

We cannot refund original delivery costs, and you will need to cover the costs of returning the item(s) to us. We reserve the right to deduct postage costs from your refund if your order was sent using 'Free Delivery'.

If any item that you receive is damaged or faulty please contact us within 48 hours to arrange the return and replacement of the faulty item.

Address

Our Business Address is :

Munchkins and Poppets

27 Swansmoor Drive

Hixon

Staffordshire

ST18 0FP

VAT

Munchkins and Poppets are not VAT registerred, therefore we cannot provide a VAT receipt, and the price you see is the price that you pay.